Help

How can I contact you?
office hour 011-8231592 or email info@aeonpack.co.za.
What is the lead time until I received my order?
Our lead time will be 3 working days in major city, others 5-8 working days. excluding public holiday and festive season.
What is the return policy?
Please obtained Return Good Authorization(RGA) before send back the goods.Our return policy is 7 days no question asked, provided the goods must be in unopened and unused condition. Any used or opened good will not be qualify for credit. Handling fees of 20% will be levied on all returns.
Will i get refund in cash or credit?
For cash refund, please informed banking details for transfer. Allow 7-10 working days for the process. Credit can be pass on customer's account and offset on future orders.
Is there a warranty for the good I bought?
All product are checked before dispatch, In rare circustances incorrect item or damaged occurs. Please contact our customer service for Return goods authorization. If the goods arrived damaged, do not sign for the acceptance, call our customer service at 0118231592.